Fraktpolicy
Thank you for choosing Red Fox Spices for your spice needs. Please review the following information regarding our shipping policy.
1. Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days after confirmation of payment.
During high-volume seasons or sales, processing times might be slightly extended. Any delays will be communicated promptly.
2. Shipping Methods and Providers
We primarily use the following shipping providers: UPS, USPS and DHL (for international shipping).
Shipping methods available for selection include standard shipping, expedited shipping, and in some cases, next-day delivery.
Customers have the option to choose their preferred shipping method during the checkout process. Please note that the chosen method will determine the delivery time and cost.
3. Domestic Shipping (United States)
Red Fox Spices offers domestic shipping services within the United States, including all 50 states.
Standard shipping usually takes 3-7 business days for delivery once the order has been dispatched.
Expedited shipping methods (e.g., 2-day or next-day) are available for faster delivery at an additional cost.
We offer free shipping for orders over $70, valid for orders within the US.
4. International Shipping
Red Fox Spices offers international shipping services to select countries outside the United States.
Customers opting for international shipping must provide a complete and accurate shipping address, including a valid phone number, during the checkout process. This information is crucial for successful delivery and customs clearance procedures.
Please note that international shipments may be subject to customs duties, taxes, and other fees based on the destination country's regulations. These additional charges are the responsibility of the customer. The fees can vary by region or country, and Red Fox Spices is not liable for these additional costs.
5. Shipping Costs
Shipping costs are calculated based on the selected shipping method, the total weight of the package, and the destination address.
Customers can view shipping costs during the checkout process after entering their shipping address and selecting their preferred shipping method.
6. Order Tracking
Upon shipment, customers will receive a confirmation email containing tracking information. This enables customers to track the status and location of their package.
Customers can also log in to their Red Fox Spices account to view the order status and tracking details.
7. Order Delays and Issues
Red Fox Spices is dedicated to ensuring timely delivery. However, occasional unforeseen circumstances like weather conditions or carrier delays might affect delivery times.
If there are any issues or delays with your order, please contact our customer service team, and we will strive to resolve the matter promptly.
8. Delivery Address
Customers are responsible for providing accurate shipping information. Red Fox Spices is not liable for undeliverable packages due to incorrect addresses provided by customers.
Please ensure the shipping address is complete and accurate, including any necessary apartment or suite numbers.
9. Shipping Notifications
Customers will receive shipping notifications and updates via email regarding the status of their order, including confirmation of shipment and tracking information.
10. Returns Due to Shipping Issues
If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the re-shipment costs.
11. Contact Information
For any further questions or assistance regarding our shipping policy, please contact our customer service team at info@redfoxspices.com
Red Fox Spices reserves the right to update or modify this shipping policy as necessary. Any changes will be communicated on our website.
Updated 11 November 2023